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Is it possible to measure the results of coaching? In business environment the answer can be only one. Of course it is possible and not only possible, it is necessary to know if your work as a coach was successful. In order to capture the whole coaching process and its results, you need to do assessments before you start coaching sessions and once the process is completed. It is important to choose a proper measuring tool that would meet your needs. If you work in an organisation where coaching is supposed to be applied to develop competencies of the group of people, one of the useful assessment tools that can be used is Assessment / Development Centre (AC/DC). Assessment / Development Centre usually consists of case studies or tasks to be completed by AC / DC participants in order to assess specific competencies they have. The biggest advantage of AC/DC is that you can create assessment environment that would be very similar to participants’ natural work environment. You can actually see how your managers cooperate with others. You can see how Sales Representatives negotiate with clients. You can see how Customer Service Consultants handle claims. It is crucial to know what competencies we need to develop working with each person individually and what level of competencies they already have. Thanks to AC/DC we have all the information at the beginning of the coaching process and at the end. We can confirm if coaching sessions were successful and to what extent. If we do not coach the whole group of professionals but only individuals, usually we cannot apply all AC/DC tasks but only some of them. Assessment of some competencies can be difficult, especially if you cannot apply group tasks. It is necessary to have a measuring tool that can be applied both to groups and individuals. When measuring coaching results, I usually apply IWAM (Inventory for Work Attitude and Motivation) which is my number one tool in showing how successful coaching can be. I decided to share my experiences from working with IWAM and you can find some materials from the 2009 JobEQ Conference held in Belgium (below). I was invited to the conference by Patrick Merlevede the author of “Mastering Mentoring and Coaching with Emotional Intelligence”; “7 steps to Emotional Intelligence” and creator of IWAM.

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